Loyalty

How do I know which Rewards tier I am currently a member of?

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

Can I use my points with the promo codes?

You may use your points in conjunction with our existing promos and campaigns. Kindly note that minimum spending applies & not all items are valid for redemption.

Can I cash out my points?

Points redeemed could not be used in exchange for cash, here are some ways to redeem your points: How do I spend my points

Where can I find all of my rewards account info? How do I check my points?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page: Reward Page here. If you have not created an account, you can do so by referring here: How do I join the Coco & Eve Loyalty / Re

What is the Coco & Eve Loyalty Program?

The Coco & Eve Loyalty Program is created to reward our customers for their unrequired brand love for their purchases made via Coco & Eve Direct. This program enables our customers to enjoy the perks during their birthdays, from first dibs on product

How do I spend my points?

Members can redeem points following the redemption rates set out on our Rewards page: cocoandeve.com/pages/rewards (Kindly note that the redemption rates may be amended by us at our sole discretion from time to time). You should ensure that you are

Can I cancel my membership?

You can cancel your membership at any time by clicking here if you like. However, upon cancellation or termination of a membership, all Rewards linked to that member account will be forfeited immediately. So that you know, the member account will be

What are the advantages of becoming a rewards member?

Our Multi-tiered rewards program allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. What are you waiting for? Click here to

What is 'Early Sale Access'?

Our VIPs enjoy exclusive privileges ahead of our sales.Depending on your VIP Tier, you will be enjoying pre-sales before the general public!Check out more here on your VIP Tier privilege!

How do I join the Coco & Eve Loyalty / Rewards Program?

Signing up is easy! Simply create an account here by entering your name, email, and password.It’s free to join, and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.

How is my VIP tier determined?

Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2023 – Dec 31, 2023).The table here shows how much is needed to unlock the next Vip tier!

How do I refer a friend?

Referrals Made Easy1. Log in to Bali Beauty Club here.2. Scroll down till you find Refer a Friend Section3. Key in your referee's email. Now all you need to do is sit back, relax and wait for your referee to enjoy their first transaction with us.

Why didn’t I earn points on my purchase?

Double-check that you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us here to help apply your points to your ac

Answer for Rolling Year

Once you are in VIP Tier 1, VIP Tier 2, or VIP Tier 3, you will be in that tier for one year from the date you earned it. So please keep in touch with our program to maintain your status (or even move up a tier)!

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Yes! You work hard to earn points, and we want you to feel confident that all of your points are right where they should be . . . in your account!. The first thing to note is that there may be a delay in our systems communication, and points could ta

How will I know when I have reached a new tier?

Like every other special milestone that we celebrate in life! Once you have unlocked a new tier, you will receive an email that you have successfully upgraded to the respective VIP Tier!All you have to do is sit back, relax and enjoy these lovely pri

Will my points expire?

There are three tiers of membership in the Program: Lotus (VIP Tier 1), Hibiscus (VIP Tier 2), and Orchid (VIP Tier 3). All members will be automatically enrolled to VIP Tier 1 upon creating an account and remain in VIP Tier 1 indefinitely until the

I received an error message when referring friends through the email referral box. What went wrong?

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple

What happens to my points when I cancel my order?

Suppose you cancel an order or return a purchase. In that case, the net amount of the transaction related to the cancellation or return will be deducted from your 12 Month Spend. Any points previously awarded regarding the value of the canceled or re

Why are the points awarded different from my Total purchase amount?

Any purchase completed using Points does not contribute towards your 12 Month Spend. Hence you will only be awarded the points after deducting your points towards your purchase.

Can I gift my points to a friend?

We are working hard on the different features of our loyalty program to provide more for valued customers like yourself! However, currently, points can only be earned and redeemed through a single membership.

What happens to my points when I return items?

Loyalty points cannot be refunded. Therefore, we recommend using the points wisely before redemption.

Will my past purchases reflect in my account?

Upon account creation, your orders and points will be captured accordingly. However, we regret to inform you that past purchases and points made before your account creation could not be stored and reflected in your account.

How do I collect points?

Members may earn points for their member accounts by purchasing products and taking specific actions set out on our Rewards page. However, points earned for taking action can only be made once with a particular activity (We may amend rewards at our s

I signed up for the Birthday Bonus but I didn’t receive it?

Happy Birthday! We’re so glad you chose to celebrate with us through our rewards program.To receive your birthday bonus, you must register your birthday at least 30 days before your birthday. Suppose your birthday falls between the day you registered

I have made a purchase, when will my points be credited?

Thank you for making your purchase here with us!Your points should be credited to your account within 24 hours of your purchase.If this is not the case, kindly reach out to us here with a screenshot of your order confirmation for us to check.

What are your Referral Rewards?

Give $5 Get $5, Hi5!For every $5 referral given, you will be rewarded $5!This is our way to Thank you for sharing your love for us with the people you love!

I performed an action that you reward with points, but my points are not showing up.

We apologize that actions performed before creating an account will not be rewarded with points. However, once you perform an action upon your account creation, these points will be credited automatically to your member's account.

Can I combine my points from multiple accounts into a single account?

You may contact our customer service team here, and our team will be happy to check for merging of your accounts. Kindly note that we reserve the right to reject any request if we suspect any abuse.

Is there a maximum amount of people that I can share my referral code with?

We welcome referrals! currently there is no limitation to the amount of people you can share your referral code with, so go on and invite all your friends and help them enjoy these cocolicious goodness!