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Coco and Eve Help Center

<span data-sheets-textstyleruns="{&quot;1&quot;:0,&quot;2&quot;:{&quot;5&quot;:0}}&#xEE10;{&quot;1&quot;:218}&#xEE10;{&quot;1&quot;:270,&quot;2&quot;:{&quot;5&quot;:0}}" data-sheets-userformat="{&quot;2&quot;:23551,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:1,&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;,&quot;17&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Double-check that you were signed into your rewards account and didn&#x2019;t accidentally check out as a guest. \nYou must be logged in when making purchases to earn points. \nIf you have done this in error, contact us here {{https://support.cocoandeve.com/hc/en-us/requests/new}} to help apply your points to your account.\n \nKindly note that you will not be receiving points if you return your purchase or your purchase is canceled for any reason. \nPlease note that any points you earn on a purchase you later return will be deducted from your point balance.&quot;}" id="isPasted">Double-check that you were signed into your rewards account and didn&#x2019;t accidentally check out as a guest. You must be logged in when making purchases to earn points.&#xA0;<span data-sheets-textstyleruns="{&quot;1&quot;:0,&quot;2&quot;:{&quot;5&quot;:0}}&#xEE10;{&quot;1&quot;:218}&#xEE10;{&quot;1&quot;:270,&quot;2&quot;:{&quot;5&quot;:0}}" data-sheets-userformat="{&quot;2&quot;:23551,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:1,&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;,&quot;17&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Double-check that you were signed into your rewards account and didn&#x2019;t accidentally check out as a guest. \nYou must be logged in when making purchases to earn points. \nIf you have done this in error, contact us here {{https://support.cocoandeve.com/hc/en-us/requests/new}} to help apply your points to your account.\n \nKindly note that you will not be receiving points if you return your purchase or your purchase is canceled for any reason. \nPlease note that any points you earn on a purchase you later return will be deducted from your point balance.&quot;}">If you have done this in error, contact us&#xA0;<a href="https://support.cocoandeve.com/hc/en-us/requests/new" style=" text-decoration: none;" target="_self">here</a> to help apply your points to your account. Kindly note that you will not receive points if you return your purchase or if your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Double-check that you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us here to help apply your points to your ac

Why didn’t I earn points on my purchase?

General

Loyalty

Delivery and Cost - The United States

Do you ship to APO addresses?

Delivery and Cost - The United States copy

Delivery & Cost - The United States

Delivery and Cost - Australia and New Zealand

Delivery & Cost - Australia and New Zealand

Delivery and Cost - Canada

Delivery and Cost - Europe

Delivery & Cost - Europe

Delivery and Cost - UK, Norway, Switzerland

Delivery & Cost - UK ,Norway, Switzerland

Delivery and Cost - Asia

Delivery & Cost

When will my order be shipped? I have not received any updates to my order

Where do you deliver?

Which carrier do you use for Standard Shipping?

Can I redirect my parcel to a different address?

Will my package be charged customs and import charges?

Do you ship to PO box addresses?

My package says delivered, but I didn’t receive it.

How do I track my package?

General Delivery Information

Track my Order/Package

Track My Order

Delivery

How do I know which Rewards tier I am currently a member of?

Can I use my points with the promo codes?

Can I cash out my points?

Where can I find all of my rewards account info? How do I check my points?

What is the Coco & Eve Loyalty Program?

How do I spend my points?

Can I cancel my membership?

What are the advantages of becoming a rewards member?

What is 'Early Sale Access'?

How do I join the Coco & Eve Loyalty / Rewards Program?

How is my VIP tier determined?

How do I refer a friend?

Answer for Rolling Year

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

How will I know when I have reached a new tier?

Will my points expire?

I received an error message when referring friends through the email referral box. What went wrong?

What happens to my points when I cancel my order?

Why are the points awarded different from my Total purchase amount?

Can I gift my points to a friend?

What happens to my points when I return items?

Will my past purchases reflect in my account?

How do I collect points?

I signed up for the Birthday Bonus but I didn’t receive it?

I have made a purchase, when will my points be credited?

What are your Referral Rewards?

I performed an action that you reward with points, but my points are not showing up.

Can I combine my points from multiple accounts into a single account?

Is there a maximum amount of people that I can share my referral code with?

I forgot to add the promo code to my order, what should I do?

Do you have any discounts?

Can I combine promo codes on my order?

My promo code is not working. What should I do?

Where / How do I enter the promo code?

Do promo codes expire?

I subscribed to your newsletter but never got the code. What should I do?

How do I subscribe to your email list?

How do I unsubscribe from the email list?

Promotion Enquiries

What is your return & refund policy?

Do you refund shipping cost if I return something?

What happens if my package is returned?

Can I get a refund if the price has changed?

When will I get my refund?

My refund is incorrect. What should I do?

What happens to my refund if my card is no longer in use?

I bought Coco & Eve from Amazon/Retail Store. Can I return them here?

Returns & Refunds

I didn't get my confirmation email. Did I place my order successfully?

What form of payment methods do you accept?

Which currency should I use?

Can I change my billing information?

What is AfterPay and how does it work?

What is Amazon Pay and how does it work?

What is PayPal and how does it work?

I'm charged twice. What should I do?

I'm getting an error upon checking out. What should I do?

Someone stole my credit card and purchased on your site. What should I do?

What is a Sales Tax?

Will I be charged International Bank Fees?

How do you ensure my personal data is protected?

Payment Enquiries

I just received an email regarding a collaboration from someone claiming to be from Coco & Eve. How do I tell it's not a scam?

I want to be an ambassador of your brand.

I want to be a stockist or reseller.

Where is your office based?

Corporate Enquiries

My order is incomplete, What should I do?

Can I cancel my order?

My Package shows delivered, but I have not received it!

Can I modify my order after I've placed it?

I received the wrong product. What should I do?

I received a damaged/faulty product. What should I do?

Order Issues

How does the Sun-kissed Gradual Tanning Lotion compare to the Sunny Honey Bali Bronzing Foam?

How long does the Sun-kissed Gradual Tanning Lotion take to develop?

Is this product suitable for acne-prone skin?

Is this an oil-based product?

How long does the tan from the Sun-kissed Gradual Tanning Lotion last before I need to re-apply?

Should I still use my moisturizer after using Sun-kissed Gradual Tanning Lotion?

Will the tan wear off easily if I work out frequently?

Will the tan wear off easily if I go to the beach or pool?

Will this look like a fake tan?

Does this self-tanner have a strong smell?

Is the application of this tanning lotion streak-free?

Does this self-tanner transfer onto clothes or sheets?

Does this lotion require multiple applications?

Is this non-comedogenic?

Is the product suitable for sensitive skin?

Is the product suitable for broken skin?

Is the product safe for people who are pregnant or breastfeeding?

Can I use the Sun-kissed Gradual Tanning Lotion in a single day to achieve my ideal tan immediately?

What is the pH of the product?

Is there an age restriction for this product?

How many uses are there per bottle?

What is the product's shelf life?

Where is the product manufactured?

How do I use the Sun-kissed Gradual Tanning Lotion?

Do AHA, BHA, Retinoids, or Vitamin C affect the efficacy of the Sun-kissed Gradual Tanning Lotion?

How much Sun-kissed Gradual Tanning Lotion should I use for my skin tone?

Should the Sun-kissed Gradual Tanning Lotion be used on the face?

Sun-kissed Gradual Tanning Lotion

Can I mix the Express Tanning Antioxidant Mousse with other products instead of my daily moisturiser?

How do I use the Express Tanning Antioxidant Mousse?1. Exfoliate your skin before application to ensure a smooth surface. 2. Apply to dry skin, making sure it’s free from moisturizers. 3. Use a mitt to apply the mousse in circular motions, applying s

Can I use the Express Tanning Antioxidant Mousse frequently in a single day to achieve my ideal tan immediately?

Should the Express Tanning Antioxidant Mousse be used on the face?

How many pumps of the Express Tanning Antioxidant Mousse should I use for my skin tone?

Do AHA, BHA, Retinoids, or Vitamin C affect the efficacy of the Express Tanning Antioxidant Mousse?

Can the Express Tanning Antioxidant Mousse be mixed with an SPF?

How long does the tan from the Express Tanning Antioxidant Mousse last?

How long does the Express Tanning Antioxidant Mousse take to develop?

How does the Express Tanning Antioxidant Mousse compare to the Sunny Honey Bali Bronzing Foam?

Express Tanning Antioxidant Mousse

Does the sunscreen affect the efficacy of the Antioxidant Face Tanning Micromist?

How to apply?

How far should I properly hold the bottle when misting?

How long the tan will take to develop?

Does sunscreen come after the tanning mist? Does the order matter?

Can I spray the product over makeup?

How long does one application last? how often to reapply?

Can I apply the product on my body as well?

How many applications per bottle? How many spritz should I normally use?

Can the Face Tanning Micromist be used in conjunction with Tan Drops? If so, which one is ideal to apply first.

What sets this apart from the tanning drops, other than ease of application?

Is the tan transferable? (if wearing white)

What is the PH level of the product?

I have sensitive skin; can I use this product?

How long does the hydration last?

Does it contain parfum? How does it smell?

Is this safe for pregnant/breastfeeding women?

Can people with eczema/psoriasis use this?

Would swimming on beach/chlorinated pool remove the tan?

How does it fare on oily skin type? people who perspire a lot?

Sunny Honey Antioxidant Face Tanning Micromist

How do I use the Anti-Ageing Tanning Serum?

How many pumps of the Anti-Ageing Tanning Serum should I use for my skin tone?

How long does it take for the Anti-Ageing Tanning Serum take to develop?

How long does the Anti-Ageing Tanning Serum's tan last?

Can I use the Anti-Ageing Tanning Serum frequently in a single day to achieve my ideal tan immediately?

Can I mix the Anti-Ageing Tanning Serum with other products instead of my daily moisturiser?

Is it necessary to apply a moisturizer after using the Anti-Ageing Tanning Serum, or is it moisturizing enough on its own?

Does AHA, BHA, Retinoids, or Vitamin C affect the efficacy of the Anti-Ageing Tanning Serum?

Can the Anti-Ageing Tanning Serum be used on the body?

Is the Anti-Ageing Tanning Serum product safe for use by individuals who are pregnant or breastfeeding?

Can my child use the Anti-Ageing Tanning Serum?

Would the Anti-Ageing Tanning Serum be safe to use on broken or damaged skin?

Is the Anti-Ageing Tanning Serum non-comedogenic?

Is the Anti-Ageing Tanning Serum suitable for sensitive skin?

Would the Anti-Ageing Tanning Serum be suitable for someone with acne-prone skin?

How does the Anti-Ageing Tanning Serum compare in effectiveness and application to the Antioxidant Face Tanning Micromist?

How do the benefits and effectiveness of the Anti-Ageing Tanning Serum compare to those of the Bronzing Face Drops?

Where is the Anti-Ageing Tanning Serum manufactured from?

Anti-Ageing Tanning Serum

What is Sunny Honey Bronzing Face Tan Drops?

Will I get that 'fake tan smell' if I use the Sunny Honey Bronzing Face Drops?

Will Sunny Honey Bronzing Face Drops stain my fingers when applying?

What ingredients are in the Sunny Honey Bronzing Face Drops?

Will Sunny Honey Bronzing Face Drops be able cover keratosis pilaris?

What should I do if I think that I'm allergic to Sunny Honey Bronzing Face Drops?

What is the shelf life of Sunny Honey Bronzing Face Drops Face Tan Drops?

Is the Sunny Honey Bronzing Face Drops packaging recyclable?

Is Sunny Honey Bronzing Face drops safe to use if I have acne?

Is Sunny Honey Bronzing Face Drops safe to use during pregnancy?

Is DHA harmful? How safe is DHA?

How do I use the Sunny Honey Bronzing Face Drops?

How many applications can I get from one bottle of the Sunny Honey Bronzing Face Drops?

Why didn’t I earn points on my purchase?Updated 2 months ago