Will my points expire?Updated a month ago

There are three tiers of membership in the Program: Lotus (VIP Tier 1), Hibiscus (VIP Tier 2), and Orchid (VIP Tier 3). All members will be automatically enrolled to VIP Tier 1 upon creating an account and remain in VIP Tier 1 indefinitely until the Qualifying Spend for VIP Tier 2 or VIP Tier 3 has been met.

A member will automatically be upgraded to the relevant membership tier upon achieving the Qualifying Spend for either VIP Tier 2 or VIP Tier 3.

“12 Month Spend” refers to a member’s net cumulative Spend (after all redeemed Points, Rewards, discounts, returns, and other similar deductions that have been applied) on purchases in the currency and store where the purchases were made, in the past 12 months, excluding gift cards.

A member’s 12 Month Spend is calculated from:
(a) the date the member joins the Program or
(b) the date that the member last changes membership tier to 12 months after that date.

After qualifying for VIP Tier 2, a member will remain at VIP Tier 2 for 12 months from the qualification date until the member then qualifies for a VIP Tier 3.

After qualifying for a VIP Tier 3 (whether having spent time at VIP Tier 2 or not), a member will remain at VIP Tier 3 for 12 months. If the member does not achieve the Qualifying Spend in that time, the member will revert to the appropriate lower tier, according to the member’s actual 12 Month Spend.