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Coco and Eve Help Center

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When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

How do I know which Rewards tier I am currently a member of?

General

Loyalty

Delivery and Cost - The United States

Do you ship to APO addresses?

Delivery & Cost - The United States

Delivery and Cost - Australia and New Zealand

Delivery & Cost - Australia and New Zealand

Delivery and Cost - Canada

Delivery and Cost - Europe

Delivery & Cost - Europe

Delivery and Cost - UK, Norway, Switzerland

Delivery & Cost - UK ,Norway, Switzerland

Delivery and Cost - Asia

Delivery & Cost

When will my order be shipped? I have not received any updates to my order

Where do you deliver?

Which carrier do you use for Standard Shipping?

Can I redirect my parcel to a different address?

Will my package be charged customs and import charges?

Do you ship to PO box addresses?

My package says delivered, but I didn’t receive it.

How do I track my package?

General Delivery Information

Track my Order/Package

Track My Order

Delivery

Can I use my points with the promo codes?

Can I cash out my points?

Where can I find all of my rewards account info? How do I check my points?

What is the Coco & Eve Loyalty Program?

How do I spend my points?

Can I cancel my membership?

What are the advantages of becoming a rewards member?

What is 'Early Sale Access'?

How do I join the Coco & Eve Loyalty / Rewards Program?

How is my VIP tier determined?

How do I refer a friend?

Why didn’t I earn points on my purchase?

Answer for Rolling Year

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

How will I know when I have reached a new tier?

Will my points expire?

I received an error message when referring friends through the email referral box. What went wrong?

What happens to my points when I cancel my order?

Why are the points awarded different from my Total purchase amount?

Can I gift my points to a friend?

What happens to my points when I return items?

Will my past purchases reflect in my account?

How do I collect points?

I signed up for the Birthday Bonus but I didn’t receive it?

I have made a purchase, when will my points be credited?

What are your Referral Rewards?

I performed an action that you reward with points, but my points are not showing up.

Can I combine my points from multiple accounts into a single account?

Is there a maximum amount of people that I can share my referral code with?

I forgot to add the promo code to my order, what should I do?

Do you have any discounts?

Can I combine promo codes on my order?

My promo code is not working. What should I do?

Where / How do I enter the promo code?

Do promo codes expire?

I subscribed to your newsletter but never got the code. What should I do?

How do I subscribe to your email list?

How do I unsubscribe from the email list?

Promotion Enquiries

What is your return & refund policy?

Do you refund shipping cost if I return something?

What happens if my package is returned?

Can I get a refund if the price has changed?

When will I get my refund?

My refund is incorrect. What should I do?

What happens to my refund if my card is no longer in use?

I bought Coco & Eve from Amazon/Retail Store. Can I return them here?

Returns & Refunds

I didn't get my confirmation email. Did I place my order successfully?

What form of payment methods do you accept?

Which currency should I use?

Can I change my billing information?

What is AfterPay and how does it work?

What is Amazon Pay and how does it work?

What is PayPal and how does it work?

I'm charged twice. What should I do?

I'm getting an error upon checking out. What should I do?

Someone stole my credit card and purchased on your site. What should I do?

What is a Sales Tax?

Will I be charged International Bank Fees?

How do you ensure my personal data is protected?

Payment Enquiries

I just received an email regarding a collaboration from someone claiming to be from Coco & Eve. How do I tell it's not a scam?

I want to be an ambassador of your brand.

I want to be a stockist or reseller.

Where is your office based?

Corporate Enquiries

My order is incomplete, What should I do?

Can I cancel my order?

My Package shows delivered, but I have not received it!

Can I modify my order after I've placed it?

I received the wrong product. What should I do?

I received a damaged/faulty product. What should I do?

Order Issues

How does the Tan Boosting Anti-Aging Body Oil SPF 45/50 work?

What is the full ingredient list of the Tan Boosting Anti-Aging Body Oil SPF 45/50?

Can I use Tan Boosting Anti-Aging Body Oil SPF 45/50 on my face?

Will the Tan Boosting Anti-Aging Body Oil SPF 45/50 over my self-tanner make my fake tan last longer?

Can I apply SPF lotion on top of Tan Boosting Anti-Aging Body Oil SPF 45/50?

Can I use Tan Boosting Anti-Aging Body Oil SPF 45/50 in tanning beds?

Will I still get a tan if I use the Tan Boosting Anti-Aging Body Oil SPF 45/50 on a cloudy day?

Does the Tan Boosting Anti-Aging Body Oil SPF 45/50 transfer / stain clothes?

What is the age limit for using Tan Boosting Anti-Aging Body Oil SPF 45/50?

Can pregnant/breastfeeding woman use Tan Boosting Anti-Aging Body Oil SPF 45/50?

Does the Tan Boosting Anti-Aging Body Oil SPF 45/50 contain mineral/chemical SPF?

Does the Tan Boosting Anti-Aging Body Oil SPF 45/50 work If I have fake tan on?

How many uses can I get from a bottle of Tan Boosting Anti-Aging Body Oil SPF 45/50?

Is Tan Boosting Anti-Aging Body Oil SPF 45/50 safe to use daily?

Can you shower after using Tan Boosting Anti-Aging Body Oil SPF 45/50?

How often should I apply Tan Boosting Anti-Aging Body Oil SPF 45/50?

Is Tan Boosting Anti-Aging Body Oil SPF 45/50 reef safe?

What’s the UVA/UVB star rating of Tan Boosting Anti-Aging Body Oil SPF 45/50?

Is Tan Boosting Anti-Aging Body Oil SPF 45/50 non-comedogenic?

Is Tan Boosting Anti-Aging Body Oil SPF 45/50 waterproof/sweat-resistant?

Is Tan Boosting Anti-Aging Body Oil SPF 45/50 safe for all skin types?

What’s the scent of Tan Boosting Anti-Aging Body Oil SPF 45/50?

Will applying Tan Boosting Anti-Aging Body Oil SPF 45/50 on damp vs. dry skin affect the results?

Should I exfoliate before using Tan Boosting Anti-Aging Body Oil SPF 45/50?

Will sweat or water break down the Tan Boosting Anti-Aging Body Oil SPF 45/50 and make my tan patchy?

Do I have to reapply the Tan Boosting Anti-Aging Body Oil SPF 45/50 if I submerge myself in the water?

Can people with eczema or psoriasis use Tan Boosting Anti-Aging Body Oil SPF 45/50 safely?

Does Tan Boosting Anti-Aging Body Oil SPF 45/50 contain phototoxic ingredients that could cause burns?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 safe for tattooed skin, or will it fade ink faster?

Is Tan Boosting Anti-Aging Body Oil SPF 45/50 safe to use on scars or fresh stretch marks?

Does humidity or dry climate affect how well the Tan Boosting Anti-Aging Body Oil SPF 45/50 works?

Is Tan Boosting Anti-Aging Body Oil SPF 45/50 TSA approved?

Will the Tan Boosting Anti-Aging Body Oil SPF 45/50 cause a reaction if I use it after laser hair removal?

Does the Tan Boosting Anti-Aging Body Oil SPF 45/50 help cool down skin after a sunburn?

Does Tan Boosting Anti-Aging Body Oil SPF 45/50 attract bugs or mosquitoes when used outdoors?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 safe for broken skin?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 cruelty-free?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 gluten-free?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 vegan-friendly?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 sustainably sourced?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 paraben-free?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 free from sulfates SLS/SLES?

What is the shelf life of the Tan Boosting Anti-Aging Body Oil SPF 45/50?

Tan Boosting Anti-Aging Body Oil SPF 45/50

How does the Sun-kissed Gradual Tanning Lotion compare to the Sunny Honey Bali Bronzing Foam?

How long does the Sun-kissed Gradual Tanning Lotion take to develop?

Is this product suitable for acne-prone skin?

Is this an oil-based product?

How long does the tan from the Sun-kissed Gradual Tanning Lotion last before I need to re-apply?

Should I still use my moisturizer after using Sun-kissed Gradual Tanning Lotion?

Will the tan wear off easily if I work out frequently?

Will the tan wear off easily if I go to the beach or pool?

Will this look like a fake tan?

Does this self-tanner have a strong smell?

Is the application of this tanning lotion streak-free?

Does this self-tanner transfer onto clothes or sheets?

Does this lotion require multiple applications?

Is this non-comedogenic?

Is the product suitable for sensitive skin?

Is the product suitable for broken skin?

Is the product safe for people who are pregnant or breastfeeding?

Can I use the Sun-kissed Gradual Tanning Lotion in a single day to achieve my ideal tan immediately?

What is the pH of the product?

Is there an age restriction for this product?

How many uses are there per bottle?

What is the product's shelf life?

Where is the product manufactured?

How do I use the Sun-kissed Gradual Tanning Lotion?

Do AHA, BHA, Retinoids, or Vitamin C affect the efficacy of the Sun-kissed Gradual Tanning Lotion?

How much Sun-kissed Gradual Tanning Lotion should I use for my skin tone?

Should the Sun-kissed Gradual Tanning Lotion be used on the face?

Sun-kissed Gradual Tanning Lotion

Can I mix the Express Tanning Antioxidant Mousse with other products instead of my daily moisturiser?

How do I use the Express Tanning Antioxidant Mousse?1. Exfoliate your skin before application to ensure a smooth surface. 2. Apply to dry skin, making sure it’s free from moisturizers. 3. Use a mitt to apply the mousse in circular motions, applying s

Can I use the Express Tanning Antioxidant Mousse frequently in a single day to achieve my ideal tan immediately?

Should the Express Tanning Antioxidant Mousse be used on the face?

How many pumps of the Express Tanning Antioxidant Mousse should I use for my skin tone?

Do AHA, BHA, Retinoids, or Vitamin C affect the efficacy of the Express Tanning Antioxidant Mousse?

Can the Express Tanning Antioxidant Mousse be mixed with an SPF?

How long does the tan from the Express Tanning Antioxidant Mousse last?

How long does the Express Tanning Antioxidant Mousse take to develop?

How does the Express Tanning Antioxidant Mousse compare to the Sunny Honey Bali Bronzing Foam?

Express Tanning Antioxidant Mousse

Does the sunscreen affect the efficacy of the Antioxidant Face Tanning Micromist?

How to apply?

How far should I properly hold the bottle when misting?

How long the tan will take to develop?

Does sunscreen come after the tanning mist? Does the order matter?

Can I spray the product over makeup?

How long does one application last? how often to reapply?

Can I apply the product on my body as well?

How many applications per bottle? How many spritz should I normally use?

Can the Face Tanning Micromist be used in conjunction with Tan Drops? If so, which one is ideal to apply first.

How do I know which Rewards tier I am currently a member of?Updated 3 months ago