ORDER ISSUES

Unfortunately,  any issues you may experience with products purchased through unauthorised reseller may be the result of a counterfeit product. Please reach out directly to the seller for further assistance! You may also ask them to contact us on your behalf since they are the original buyer.

We thank you for your kind understanding!

Don't worry, please contact our Customer Experience Specialist for assistance!

Do provide us with your order number, original email address, and the updated email address so that we can make the necessary changes for you. Once we update your email address, we can resend your order confirmation and/or shipping confirmation email to the updated address.

Once an order is placed, we are unable to modify the order. Nevertheless, please contact our Customer Experience Specialist for the best solution!

We are sorry to hear that you are canceling your order. Please take note that once the order has been processed we're unable to cancel or modify it. You may check our Return and Refund Policy here.

You may contact our Customer Experience Specialist for further assistance!

Oh no! We are sorry for the incomplete order. Please contact our Customer Experience Specialist for assistance!

Do provide us with your order number, a photo of the products you received, and a photo of the shipping label and we will get back to you accordingly.

Please note that all incomplete order received must be reported within 14 days of delivery. We will get back to you as soon as we can!

Oh no! We are sorry about it, and we want to sort it asap. Please contact our Customer Experience Specialist for assistance!

Do provide us with your order number, a photo of the damaged/faulty product you received, and a photo of the shipping label and we will get back to you accordingly.

Please note that all order issues must be reported within 14 days of delivery. We will get back to you as soon as we can!

Oh no! We are sorry you received the wrong product. Please contact our Customer Experience Specialist for assistance!

Do provide us with your order number, a photo of the wrong product you received, and a photo of the shipping label and we will get back to you accordingly.

Please note that all order issues must be reported within 14 days of delivery. We will get back to you as soon as we can!

Don't worry about it, our Coco & Eve hair masque has gone through extensive cosmetic testing to make sure it is stable and will keep over time. The average shelf life is 24 months. The hair masque may turn yellow if the container is not sealed tightly and exposed to air. Make sure to seal your jar tightly after every use and to not let any water from the shower drip into the pot. Yellowing of the product does not impact it's effectiveness so your locks will still be glossy and gorgeous, don't fret babe!

Sometimes, the parcels are marked as undeliverable due to an incomplete/incorrect address, unclaimed, the addressee is unknown or has moved. Don't worry, please contact our Customer Experience Specialist for assistance!

Do provide us with your order number and your correct shipping address so that we can arrange for a reship.