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Coco and Eve Help Center logo

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Order Issues

My order is incomplete, What should I do?

Oh no! We are sorry that your order was incomplete. Kindly reach out to our Customer Experience Specialist for assistance!. Please provide us with your order number and a photo of the products that you have received and we will assist you accordingly

Can I cancel my order?

We are sorry to hear that you are cancelling your order.Orders are usually processed once placed so that they could reach you the soonest possible.However do reach out to our Customer Experience Specialist for further assistance!For more information

My Package shows delivered, but I have not received it!

Please note that the local delivery vans utilize GPS systems that automatically update a shipment status as "delivered" prematurely once it arrives within close proximity of your delivery area. Kindly give it a day or two as the package may have been

Can I modify my order after I've placed it?

We make mistakes in life, however we are unable to edit/modify your orders to safeguard the security of your payment devices. As an alternative you may wish to cancel your order and more information could be found here.

I received the wrong product. What should I do?

Oh no!. We are sorry to learn that you have received the wrong product for your order. Please contact our Customer Experience Specialist for assistance!. Kindly provide us with your order number, a photo of the wrong product you received, and a photo

I received a damaged/faulty product. What should I do?

Oh no! We are sorry about it and would like to sort this out for you as soon as possible.*Kindly note that we could only further assist if you have made the purchase directly from our site.If you have purchased from our third-party retailer, kindly r