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Coco and Eve Help Center logo

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General Delivery Information

When will my order be shipped? I have not received any updates to my order

Thank you with shopping with us, We are super excited for you to receive your order!. Normally, it takes 1-2 business days for your order to be processed so you may expect a shipping confirmation email 2 business days after your order is placed. If t

Where do you deliver?

We deliver to the following countries:. Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Latvia, Luxembourg, Malaysia, Macau, Monac

Which carrier do you use for Standard Shipping?

The United States. United Kingdom. Europe. Middle East. Singapore. Australia. New Zealand. Canada. Hongkong & Afghanistan. Rest of the World

Can I redirect my parcel to a different address?

Once your order is processed, we are unable to make any changes to the shipping address. If your package returns to us due to an incorrect address, we will notify you.

Will my package be charged customs and import charges?

Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST,VAT,  import tax) or other government agencies of your country. It is also your responsibility to ensure that you can import Coco &

Do you ship to PO box addresses?

Yes, we do ship to PO box address for the countries below:. For the other countries not mentioned above, Kindly ensure someone is at home to accept the delivery, or you may have to contact our courier partner to reschedule the delivery. Note that Exp

My package says delivered, but I didn’t receive it.

Generally, your package should arrive before the tracking status is marked as 'Delivered'. If you haven't received it, we recommend checking with anyone at home or your neighbors if they have received it on your behalf. Sometimes the tracking informa

How do I track my package?

You are so close to receiving your order! Once your order is shipped out, you will receive a shipping confirmation email with a tracking number that you can use to follow your package’s journey to you. You can also track your order here using either