Thank you with shopping with us, We are super excited for you to receive your order!
Normally, it takes 1-2 business days for your order to be processed so you may expect a shipping confirmation email 2 business days after your order is placed. If that is not the case, be sure to check your junk/spam mail as it may have ended there as well.
Should there be a delay in the shipment, we will be notifying you via email.
Generally, shortly after you received your order the tracking status will be marked as ‘Delivered’ If you haven't received it, we recommend checking with anyone at home or your neighbors if they have received it on your behalf.
Sometimes the tracking information may be inaccurate, and packages are marked as 'Delivered' before they arrive! Your package will most likely be delivered within 4 business days, If this is not the case please reach us here.
We deliver to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Latvia, Luxembourg, Malaysia, Macau, Monaco, Netherlands, New Zealand, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States, Alaska, Guam, Vietnam.
You can find more information on delivery on our delivery page.
The United States
Carrier: Fedex, DHL & USPS
Carrier: DPD, Hermes International & Local Post
Carrier: DPD and Aramex
Carrier: Australia Post
Carrier: Canada Post, USPS & DHL
Hongkong & Afghanistan
Rest of the World
Once your order is processed, we are unable to make any changes to the shipping address. If your package returns to us due to an incorrect address, we will notify you.
Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST,VAT, import tax) or other government agencies of your country.
It is also your responsibility to ensure that you can import Coco & Eve products, and we are not able to refund or replace any orders that are held by customs or other government agencies. Do check your local requirements before placing an order from our site.
Depending on your state laws, taxes may be charged for any purchases. For more information, please read our terms and conditions - Standard Terms of Sales.
Yes, we do ship to PO box address for the countries below:
- The United States & Canada
- Australia & New Zealand
- Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, Monaco, Malta, Netherlands, Portugal, Poland, Spain, Slovakia, Slovenia, Denmark, Finland, Norway, Switzerland & Sweden
For the other countries not mentioned above, Kindly ensure someone is at home to accept the delivery, or you may have to contact our courier partner to reschedule the delivery.
Note that Express Shipping is not available for PO Box, APO/FPO addresses and Alaska and Hawaii.
Generally, your package should arrive before the tracking status is marked as 'Delivered'. If you haven't received it, we recommend checking with anyone at home or your neighbors if they have received it on your behalf.
Sometimes the tracking information can be incorrect, and packages are marked as 'Delivered' before they arrive! Your package will most likely be delivered within a few days.
You are so close to receiving your order! Once your order is shipped out, you will receive a shipping confirmation email with a tracking number that you can use to follow your package’s journey to you.
You can also track your order here using either your order number, tracking number, or the email address you used to purchase.
If you didn't receive the Shipping Confirmation email, please contact us here so we can help you out.