PAYMENT

Sorry, we are unable to edit the billing address once you have successfully placed an order. Don't worry! As long as your shipping address is correct, you will be able to receive your order!

We know you're excited about your order and we are too! Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your product with and check it falls into your spam/junk mail.

After placing your order and making the payment, you will receive an order confirmation email, with the following information:

  • Order Number
  • Name
  • Item/s purchased
  • Shipping address
  • Payment method

Once your order has been processed and dispatched from our warehouse, we will send you a shipping confirmation email.

Sorry, we do not have any mobile app at this moment. But our website is compatible with any mobile! 

Sorry, we do not have a rewards or loyalty program at this time. 

Afterpay is a digital service that makes it possible to buy something now and pay it off in fortnightly instalments.

  1. Easy Sign-Up: Just select "Afterpay" as your form of payment at checkout on orders of $35-$1000. All you need is a debit or credit card (Visa or Mastercard).
  2. Instant Approval Decision + Shipment: No long forms to fill out; you’ll receive an instant approval decision! Your order will be shipped as soon as it’s processed by Coco & Eve.
  3. Nothing Extra To Pay: No interest, ever — and no additional fees when you pay on time. Automatic payments are taken every two weeks in four equal instalments.

To pay using AfterPay, select the option as below. You will be redirected toAfterPay to complete your purchase.

Can I use AFTERPAY if I'm an international customer?

  • Afterpay is only available to customers with AU and US billing address. Customers with international billing addresses will not be able to create an Afterpay account.

How does the Afterpay payment schedule work?

  • All Afterpay customers are required to make their first payment at the time of purchase. Three remaining instalment payments are deducted automatically from your selected payment method every two weeks. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust your amount owed accordingly.
  • You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Is there a limit to how much I can spend on a single Afterpay transaction?

  • Yes, your order must be between $35 and $1000 to use Afterpay.

How do I refund or cancel an item purchased with Afterpay?

  • Afterpay refunds follow our standard refund process.

Just like PayPal and credit cards, Amazon Pay makes it simple for hundreds of millions of customers around the globe to pay for products and services using the information already stored in their Amazon accounts.

To pay using Amazon Pay, select the option as below. You will be redirected to Amazon to complete your purchase. You may use any of the payment methods in your Amazon account.

PayPal provides an easy and quick way to send and request money online. You can transfer money (abroad) to family, friends, online shops, and auction sites.

To pay using PayPal, select the option as below. You will be redirected to PayPal to complete your purchase.

We are sorry to hear that! In many cases, you will see this as "Pending" transaction. Don’t fret!

A declined transaction could also appear as "Pending". When this happens, the transaction will not be cleared by the bank, and the amount will be reversed back to your account within 5-10 business days.

You may also contact us here if you have other questions.

A processor decline indicates that the customer’s bank has refused the transaction request. Sometimes you can tell why it was declined by reading the response code, but only your bank can confirm the specific reason. Below are some of the common reasons for the declines:

  1. Do Not Honour: The customer's bank is unwilling to accept the transaction. Please contact the bank for more details regarding this generic decline.
  2. Insufficient Funds: The account did not have sufficient funds to cover the transaction amount at the time of the transaction Please make sure there are enough funds in the account before retrying again.
  3. Limit Exceeded: The attempted purchase exceeds the withdrawal limit of the account. Please contact the bank to change the account limits or use a different payment method.
  4. Card Issuer Declined CVV: The customer entered in an invalid security code or made a typo in their card information. Please try again – if the decline persists, please contact the bank.
  5. Invalid Transaction: The customer’s bank declined the transaction, typically because the card in question does not support this type of transaction. Please contact the bank for more information. 

If you think your credit card was used to purchase something on our website without your authorization, please contact your bank immediately. Let them know that your credit card was stolen and they will assist you accordingly.

We currently accept only the following currencies:

  • Australia: AUD
  • Canada: CAD
  • Europe: EUR
  • United Kingdom: GBP
  • The United States and the Rest of the World: USD

If you do not see your local currency above, please select USD to proceed with your purchase. Once your bank pulls the funds, they will account for the current exchange rate.

A sales tax is a consumption tax imposed by the government on the sale of goods and services. A conventional sales tax is levied at the point of sale, collected by the retailer, and passed on to the government.

The tax amount to be collected will vary based on the states/location. The tax amount to be collected will be shown upon checkout.

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1. United States: To view/understand how much tax is collected per state, please see link: https://www.taxjar.com/sales-tax-calculator/

2. Canada: Please refer to the table below to view/understand how much tax is collected per province.

Province

GST Rate

HST Rate

PST Rate

RST Rate

QST Rate

BC

5%

-

7%

-

-

Alberta

5%

-

-

-

-

Manitoba

5%

-

-

8%

-

Saskatchewan

5%

-

6%

-

-

Ontario

-

13%

-

-

-

Quebec

5%

-

-

-

9.98%

Nova Scotia

-

15%

-

-

-

New Brunswick

-

15%

-

-

-

Newfoundland

-

15%

-

-

-

Northwest Territories

5%

-

-

-

-

Nunavut

5%

-

-

-

-

PEI

-

15%

-

-

-

Yukon

5%

-

-

-

-

3. Australia: 10% tax is included in the current sales amount.

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4. Other countries: Do check your local requirements before placing an order from our site. Depending on your state laws, taxes may be charged for any purchases.

Depending on which country you are from, we offer different payment methods!

For Debit/Credit cards, we accept VISA, MasterCard, Diners, Discover and American Express. We also accept Paypal, AmazonPay, Afterpay and ApplePay!

To avoid the possibility of any checkout errors, do make sure also to check that your overseas usage feature is activated—you may contact your local bank to enable this option.

Please note that we do not accept any bank transfers, prepaid cards, and any other mode of payment unless specified above.

At this moment, we accept the following currencies only.

  • Australia: AUD
  • Canada: CAD
  • Europe: EUR
  • United Kingdom: GBP
  • The United States: USD

For the other countries, when placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!

We take our customer data protection very seriously and ensure you that your personally identifiable information is kept secure during your online transactions.

For payments, we are using a certified payment gateway provider. All credit card details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). We adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, Amex and Discover. We, therefore, do not see or keep your credit card information. You can check that we use technologies that encrypt data during transmission in our URL, which starts with “https” instead of “http,” as the “s” stands for “secure.“

While we use industry-standard precautions to safeguard your personal information, we also encourage you to only shop on sites that take secure payment methods, such as credit cards and PayPal, as they likely give you buyer protection just in case there’s a dispute. It's also highly recommended not to do any online shopping when you’re using a public computer or when you’re using a public Wi-Fi network. It’s best to wait until you get home. Alternatively, you can use your smartphone as a personal hotspot, which is safer than free Wi-Fi.

That being said,100% complete security does not presently exist anywhere online or offline, so if you think your credit card might have been compromised in any way, it is important to take action right away and contact your credit card company immediately. In most cases, they have safeguards designed to help protect you and your purchases, and they will advise what your next steps should be to get it sorted out asap.