A message from the team at Coco&Eve
During this extraordinary time, our customers, our staff, and our community are the most important thing and as always, shipping your orders carefully and in a timely manner is our highest priority.
In response to COVID-19 we are taking the following, necessary measures to ensure the safety and health of our warehouse and factory staff. We are still producing products safely and to the highest quality with these essential precautions put in place:
- Operations have been adapted to run leaner, ensuring our team can maintain a safe physical distance from each other.
- Shifts are being staggered to allow for fewer people to work at one time to allow for this distancing.
In addition, our office staff are:
- Practising social distancing by having our office staff work from home
- Enhancing/deepening cleaning and sanitizing procedures
- Enforcing proper hand washing and cough/sneeze etiquette practices
- Implementing strict protocols for reporting illness, self-isolation and/or self-quarantine
Important note:
Australia: Due to the COVID-19 situation, our delivery partners are facing substantial delays in their network due to a significant increase in parcel volumes as well as health and safety requirements in their operations (such as social distancing). Please expect additional delays of 3 to 10 business days on top of our usual delivery lead times. We apologise for this delay and are doing our best to get your orders over to you as soon as possible.
Philippines: Due to stringent lockdowns in certain cities in the Philippines, our delivery partners have informed us that all deliveries have been paused and will only resume from September 19 onwards (subject to government regulations). The list of affected cities are: Caloocan City, Cainta & Taytay, Mandaluyong, Manila, Marikina City, Pasig City, Quezon City, San Juan.
We are working closely with our delivery partners to ensure all orders are delivered as normal, and that the strictest of hygiene measures and social distancing are taking place in the process. However, as the situation evolves, there may be unexpected impacts on some orders. We will continue to monitor the situation however if your order experiences a delay we will reach out to you as soon as possible.
For further detail around additional measures, our delivery partners have in place, see below.
Find out more here:
As a brand working with teams located all over the world, we are closely following the recommendations made by the World Health Organisation and respective local health authorities.
For any specific questions not answered here, our dedicated Customer Experience Specialist is here for you. Check out our FAQ page for the latest updates across support channels and hours.
We appreciate your patience and understanding during these times.
Stay safe and stay home if you can.
Lots of love ❤️
The Coco & Eve Team