Members can redeem points following the redemption rates set out on our Rewards page: cocoandeve.com/pages/rewards (Kindly note that the redemption rates may be amended by us at our sole discretion from time to time).
You should ensure that you are logged into your member account in the same store to redeem your points for points redemption.
Kindly note that points can only be redeemed in the currency and store you purchased from and cannot be used interchangeably across all stores. Points can be redeemed in conjunction with our existing campaigns. However, we would like to highlight that we only allow one-time redemption of points per order. (E.g. An existing campaign uses "DISCOUNT" to enjoy a 20% promotion off your order. You would be able to redeem points to enjoy $5,$15, or $30 off your total order. However, you would not be able to use multiple denomination vouchers per order.)
Note that Points cannot be redeemed to offset taxes, shipping, or postage. Purchases made using points will not be qualified for free shipping if the minimum spending is not met.
Have more questions? Submit a request
When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.
You may use your points in conjunction with our existing promos and campaigns. Kindly note that minimum spending applies & not all items are valid for redemption.
| Min. Spend Requirement | |
| US | USD 50 |
| CA | CAD 70 |
| INT | SGD 70 |
| EU | €50 |
| UK | £50 |
| AU | AUD 70 |
Points redeemed could not be used in exchange for cash, here are some ways to redeem your points: How do I spend my points
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page: Reward Page here
If you have not created an account, you can do so by referring here: How do I join the Coco & Eve Loyalty / Rewards Program?
The Coco & Eve Loyalty Program is created to reward our customers for their unrequired brand love for their purchases made via Coco & Eve Direct. This program enables our customers to enjoy the perks during their birthdays, from first dibs on product launches, Sales, Vip trials, and more.
| Benefits | |||
| Bali Beauty Club | VIP Tier 1 (Lotus) | VIP Tier 2 (Hibiscus) | VIP Tier 3 (Orchid) |
| Benefit 1: Point Multiplier | 1X | 1.5X | 2X |
|
Benefit 2: Birthday Gift (% discount coupon) |
5% | 10% | 15% |
| Benefit 3: Early Access To Sales | - | 1 day before | 3 days before |
| Benefit 4: Special discounts during campaigns | - | Applicable | Applicable |
| Benefit 5: Priority Customer Service | - | - | Applicable |
| Benefit 6: FREE Sample @ Checkout | Applicable | Applicable | Applicable |
Members can redeem points following the redemption rates set out on our Rewards page: cocoandeve.com/pages/rewards (Kindly note that the redemption rates may be amended by us at our sole discretion from time to time).
You should ensure that you are logged into your member account in the same store to redeem your points for points redemption.
Kindly note that points can only be redeemed in the currency and store you purchased from and cannot be used interchangeably across all stores. Points can be redeemed in conjunction with our existing campaigns. However, we would like to highlight that we only allow one-time redemption of points per order. (E.g. An existing campaign uses "DISCOUNT" to enjoy a 20% promotion off your order. You would be able to redeem points to enjoy $5,$15, or $30 off your total order. However, you would not be able to use multiple denomination vouchers per order.)
Note that Points cannot be redeemed to offset taxes, shipping, or postage. Purchases made using points will not be qualified for free shipping if the minimum spending is not met.
Have more questions? Submit a request
You can cancel your membership at any time by clicking here if you like. However, upon cancellation or termination of a membership, all Rewards linked to that member account will be forfeited immediately. So that you know, the member account will be anonymized and will keep all anonymized information.
Our Multi-tiered rewards program allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. What are you waiting for? Click here to start shopping with us!
Our VIPs enjoy exclusive privileges ahead of our sales.
Depending on your VIP Tier, you will be enjoying pre-sales before the general public!
Check out more here on your VIP Tier privilege!
Signing up is easy! Simply create an account here by entering your name, email, and password.
It’s free to join, and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.