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Coco and Eve Help Center

Does the Tripeptide Hair Density Serum contain sulfates?

Products

Haircare Range

Boost Therapy range

Tripeptide Hair Density Serum

Delivery and Cost - The United States

Do you ship to APO addresses?

Delivery & Cost - The United States

Delivery and Cost - Australia and New Zealand

Delivery & Cost - Australia and New Zealand

Delivery and Cost - Canada

Delivery and Cost - Europe

Delivery & Cost - Europe

Delivery and Cost - UK, Norway, Switzerland

Delivery & Cost - UK ,Norway, Switzerland

Delivery and Cost - Asia

Delivery & Cost

When will my order be shipped? I have not received any updates to my order

Where do you deliver?

Which carrier do you use for Standard Shipping?

Can I redirect my parcel to a different address?

Will my package be charged customs and import charges?

Do you ship to PO box addresses?

My package says delivered, but I didn’t receive it.

How do I track my package?

General Delivery Information

Track my Order/Package

Track My Order

Delivery

How do I know which Rewards tier I am currently a member of?

Can I use my points with the promo codes?

Can I cash out my points?

Where can I find all of my rewards account info? How do I check my points?

What is the Coco & Eve Loyalty Program?

How do I spend my points?

Can I cancel my membership?

What are the advantages of becoming a rewards member?

What is 'Early Sale Access'?

How do I join the Coco & Eve Loyalty / Rewards Program?

How is my VIP tier determined?

How do I refer a friend?

Why didn’t I earn points on my purchase?

Answer for Rolling Year

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

How will I know when I have reached a new tier?

Will my points expire?

I received an error message when referring friends through the email referral box. What went wrong?

What happens to my points when I cancel my order?

Why are the points awarded different from my Total purchase amount?

Can I gift my points to a friend?

What happens to my points when I return items?

Will my past purchases reflect in my account?

How do I collect points?

I signed up for the Birthday Bonus but I didn’t receive it?

I have made a purchase, when will my points be credited?

What are your Referral Rewards?

I performed an action that you reward with points, but my points are not showing up.

Can I combine my points from multiple accounts into a single account?

Is there a maximum amount of people that I can share my referral code with?

Loyalty

I forgot to add the promo code to my order, what should I do?

Do you have any discounts?

Can I combine promo codes on my order?

My promo code is not working. What should I do?

Where / How do I enter the promo code?

Do promo codes expire?

I subscribed to your newsletter but never got the code. What should I do?

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Promotion Enquiries

What is your return & refund policy?

Do you refund shipping cost if I return something?

What happens if my package is returned?

Can I get a refund if the price has changed?

When will I get my refund?

My refund is incorrect. What should I do?

What happens to my refund if my card is no longer in use?

I bought Coco & Eve from Amazon/Retail Store. Can I return them here?

Returns & Refunds

I didn't get my confirmation email. Did I place my order successfully?

What form of payment methods do you accept?

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What is AfterPay and how does it work?

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I'm charged twice. What should I do?

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Someone stole my credit card and purchased on your site. What should I do?

What is a Sales Tax?

Will I be charged International Bank Fees?

How do you ensure my personal data is protected?

Payment Enquiries

I just received an email regarding a collaboration from someone claiming to be from Coco & Eve. How do I tell it's not a scam?

I want to be an ambassador of your brand.

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Corporate Enquiries

General

My order is incomplete, What should I do?

Can I cancel my order?

My Package shows delivered, but I have not received it!

Can I modify my order after I've placed it?

I received the wrong product. What should I do?

I received a damaged/faulty product. What should I do?

Order Issues

How does the Firming & Tan Prolonging Peptide Body Oil work?

Can the Firming & Tan Prolonging Peptide Body Oil be used on the face?

If the Firming & Tan Prolonging Peptide Body Oil is used on top of self-tanner, will it help extend the longevity of the fake tan?

Can SPF lotion still be applied on top of the Firming & Tan Prolonging Peptide Body Oil?

Will a tan still develop when using the Firming & Tan Prolonging Peptide Body Oil on a cloudy day?

Does the Firming & Tan Prolonging Peptide Body Oil transfer or stain clothes?

What is the age limit for using the Firming & Tan Prolonging Peptide Body Oil?

Can pregnant or breastfeeding women use the Firming & Tan Prolonging Peptide Body Oil?

Does the Firming & Tan Prolonging Peptide Body Oil contain mineral or chemical SPF?

Does the Firming & Tan Prolonging Peptide Body Oil work if applied over fake tan?

How many uses or applications are there per bottle of Firming & Tan Prolonging Peptide Body Oil?

Is the Firming & Tan Prolonging Peptide Body Oil safe to use daily?

What is the UVA/UVB star rating of the Firming & Tan Prolonging Peptide Body Oil?

Is the Firming & Tan Prolonging Peptide Body Oil non-comedogenic?

Is the Firming & Tan Prolonging Peptide Body Oil waterproof or sweat-resistant?

What is the scent of the Firming & Tan Prolonging Peptide Body Oil?

Will applying the Firming & Tan Prolonging Peptide Body Oil on damp vs. dry skin affect the results?

Will sweat or water break down the Firming & Tan Prolonging Peptide Body Oil and cause patchiness in the tan?

Can people with eczema or psoriasis use the Firming & Tan Prolonging Peptide Body Oil safely?

Is the Firming & Tan Prolonging Peptide Body Oil safe for tattooed skin, or will it fade ink faster?

Does the Firming & Tan Prolonging Peptide Body Oil attract bugs or mosquitoes when used outdoors?

Is the Firming & Tan Prolonging Peptide Body Oil gluten-free?

Is the Firming & Tan Prolonging Peptide Body Oil free from sulfates (SLS/SLES)?

What is the shelf life of the Firming & Tan Prolonging Peptide Body Oil?

Is it suitable for all skin type? (oily, dry, combination)

Can the Firming & Tan Prolonging Peptide Body Oil be layered under or over body lotion?

Is the Firming & Tan Prolonging Peptide Body Oil tinted or clear?

Does the Firming & Tan Prolonging Peptide Body Oil contain fragrance? If yes, what is it called?

Is the Firming & Tan Prolonging Peptide Body Oil compatible with other actives like Vitamin C or Retinol?

Will the Firming & Tan Prolonging Peptide Body Oil help with bumpy or uneven skin texture?

What kind of peptides are used in the Firming & Tan Prolonging Peptide Body Oil, and what do they do?

Does the Firming & Tan Prolonging Peptide Body Oil help reduce the appearance of cellulite?

Can the Firming & Tan Prolonging Peptide Body Oil be used on the décolletage and neck area?

How long does the firming effect from the Firming & Tan Prolonging Peptide Body Oil last?

Can the Firming & Tan Prolonging Peptide Body Oil be used in combination with a body SPF spray or mist?

What makes the Firming & Tan Prolonging Peptide Body Oil different from regular tanning oils or dry body oils?

Can the Firming & Tan Prolonging Peptide Body Oil help maintain a tan even if I don’t go out in the sun?

Can the Firming & Tan Prolonging Peptide Body Oil be used with gradual tanners or tan extenders?

Firming & Tan Prolonging Peptide Body Oil

How does the Tan Boosting Anti-Aging Body Oil SPF 45 work?

What is the full ingredient list of the Tan Boosting Anti-Aging Body Oil SPF 45?

Can I use Tan Boosting Anti-Aging Body Oil SPF 45 on my face?

Will the Tan Boosting Anti-Aging Body Oil SPF 45 over my self-tanner make my fake tan last longer?

Can I apply SPF lotion on top of Tan Boosting Anti-Aging Body Oil SPF 45?

Can I use Tan Boosting Anti-Aging Body Oil SPF 45 in tanning beds?

Will I still get a tan if I use the Tan Boosting Anti-Aging Body Oil SPF 45 on a cloudy day?

Does the Tan Boosting Anti-Aging Body Oil SPF 45 transfer / stain clothes?

What is the age limit for using Tan Boosting Anti-Aging Body Oil SPF 45?

Can pregnant/breastfeeding woman use Tan Boosting Anti-Aging Body Oil SPF 45?

Does the Tan Boosting Anti-Aging Body Oil SPF 45 contain mineral/chemical SPF?

Does the Tan Boosting Anti-Aging Body Oil SPF 45 work If I have fake tan on?

How many uses can I get from a bottle of Tan Boosting Anti-Aging Body Oil SPF 45?

Is Tan Boosting Anti-Aging Body Oil SPF 45 safe to use daily?

Can you shower after using Tan Boosting Anti-Aging Body Oil SPF 45?

How often should I apply Tan Boosting Anti-Aging Body Oil SPF 45?

Is Tan Boosting Anti-Aging Body Oil SPF 45 reef safe?

What’s the UVA/UVB star rating of Tan Boosting Anti-Aging Body Oil SPF 45?

Is Tan Boosting Anti-Aging Body Oil SPF 45 non-comedogenic?

Is Tan Boosting Anti-Aging Body Oil SPF 45 waterproof/sweat-resistant?

Is Tan Boosting Anti-Aging Body Oil SPF 45 safe for all skin types?

What’s the scent of Tan Boosting Anti-Aging Body Oil SPF 45?

Will applying Tan Boosting Anti-Aging Body Oil SPF 45 on damp vs. dry skin affect the results?

Should I exfoliate before using Tan Boosting Anti-Aging Body Oil SPF 45?

Will sweat or water break down the Tan Boosting Anti-Aging Body Oil SPF 45 and make my tan patchy?

Do I have to reapply the Tan Boosting Anti-Aging Body Oil SPF 45 if I submerge myself in the water?

Can people with eczema or psoriasis use Tan Boosting Anti-Aging Body Oil SPF 45 safely?

Does Tan Boosting Anti-Aging Body Oil SPF 45 contain phototoxic ingredients that could cause burns?

Is the Tan Boosting Anti-Aging Body Oil SPF 45 safe for tattooed skin, or will it fade ink faster?

Is Tan Boosting Anti-Aging Body Oil SPF 45 safe to use on scars or fresh stretch marks?

Does humidity or dry climate affect how well the Tan Boosting Anti-Aging Body Oil SPF 45 works?

Is Tan Boosting Anti-Aging Body Oil SPF 45 TSA approved?

Will the Tan Boosting Anti-Aging Body Oil SPF 45 cause a reaction if I use it after laser hair removal?

Does the Tan Boosting Anti-Aging Body Oil SPF 45 help cool down skin after a sunburn?

Does Tan Boosting Anti-Aging Body Oil SPF 45 attract bugs or mosquitoes when used outdoors?

Is the Tan Boosting Anti-Aging Body Oil SPF 45 safe for broken skin?

Is the Tan Boosting Anti-Aging Body Oil SPF 45 cruelty-free?

Is the Tan Boosting Anti-Aging Body Oil SPF 45 gluten-free?

Is the Tan Boosting Anti-Aging Body Oil SPF 45 vegan-friendly?

Is the Tan Boosting Anti-Aging Body Oil SPF 45 sustainably sourced?

Is the Tan Boosting Anti-Aging Body Oil SPF 45 paraben-free?

Is the Tan Boosting Anti-Aging Body Oil SPF 45 free from sulfates SLS/SLES?

What is the shelf life of the Tan Boosting Anti-Aging Body Oil SPF 45?

Tan Boosting Anti-Aging Body Oil SPF 45

How does the Sun-kissed Gradual Tanning Lotion compare to the Sunny Honey Bali Bronzing Foam?

How long does the Sun-kissed Gradual Tanning Lotion take to develop?

Is this product suitable for acne-prone skin?

Is this an oil-based product?

How long does the tan from the Sun-kissed Gradual Tanning Lotion last before I need to re-apply?

Should I still use my moisturizer after using Sun-kissed Gradual Tanning Lotion?

Does the Tripeptide Hair Density Serum contain sulfates?Updated 5 months ago